Returns, Exchanges, and Damaged Items

Return Policy

If for any reason you are not happy with your purchase, you may send it back unused and untested in its original packaging within thirty (30) days of purchase. Returns submitted 30 days after purchase are subject to a flat 20% restocking fee. No refunds will be given for products that can't be sold as new.

All sales on Clearance items are final.

To prevent shipping damage, returns must be packed securely in the original box and with all paperwork. Be sure to include a copy of the original sales receipt or e-mail confirmation with your RA number written on it and also mark the shipping box with the RA number. Mail packages to:

Chopontheblock.com
c/o The Argus Internet Company
Attn: Customer Service Returns
10142 S. Bell Ave
Chicago, IL 60643

For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow at least 14 business days from the day you ship your package for your return to be credited to your credit card account.


Exchange policy

Exchanges for unused and untested merchandise will only be made within sixty (60) days from date of purchase. We will not accept exchanges after sixty days or for used product. You will be responsible for all shipping costs involved in exchanging goods unless the exchange is a result of our error.

Exchanges are limited to stock on hand. A $4.75 shipping fee will be assessed for all exchanges.

All exchanges must be packed securely in the original box with all paperwork to prevent shipping damage. Be sure to include a copy of the original sales receipt or e-mail confirmation and a note with:

1. Your Full Name
2. Order date or order number
3. Current Shipping Address
4. E-mail address
5. Daytime telephone number
6. List the item numbers you would like in exchange.
7. Permission to charge the $4.75 exchange fee and any charge or credit and difference in price to the card used in the original transaction. Otherwise, please include a new credit card number in your name with expiration date and billing address for the card.

Ship packages to:

Chopontheblock.com
c/o The Argus Internet Company
Attn: Customer Service Exchanges
10142 S. Bell Ave
Chicago, IL 60643

For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7 to 14 business days from the day you ship your package for your exchange to be made.

Damaged Items

If your order arrives damaged in any way, please save all packing materials and call us immediately. We must be notified within 7 business days of receipt. We are not responsible for items reported beyond this time frame. We will do everything within reason to make our customers happy and will go out of our way to assist you in a prompt and efficient manner.