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Frequently Asked Questions
Below are some common questions that our online customers have. If you are looking for information about shipping or about returning an item, please see our Shipping Policy and Return Policy.
Is your site secure?
Absolutely. Chopontheblock.com is equipped with Secure Socket Layer technology, an encryption process that is designed to prevent unauthorized people from seeing data sent to or from the site. We recommend that you use the latest version of your browser (e.g., Internet Explorer, Safari, Firefox or Netscape) so that you will be using the most recent security protocols. Taking these steps will lessen the likelihood of an unauthorized person intercepting your credit card number and will make your Internet shopping experience safe and satisfying.
Will you share my information with anyone?
Never. We will not sell or give your personal information to any other company.
What if I have a question about a product?
Our experienced Customer Service staff is more than happy assist you with any questions you have about our kitchen items. You may speak with an agent directly by calling us toll-free at 888-571-4327 9:30 AM to 4:30 PM Monday through Friday or leave a voice mail message with us after hours. You may also send an email to info@chopontheblock.com. We will make every effort to reply to your query within 48 hours.
Does chopontheblock.com collect sales tax?
For orders with billing addresses inside the state of Illinois, there will be 9.0% sales tax charged. For all other orders, no tax will be charged!
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